One of the effective ways to bring in more money is to upsell. Which is why we interact with our clients to build upselling opportunities.
But let me tell you, it is important to pay attention first to what they ACTUALLY NEED. It isn’t just for the sake of promoting products or making money; when you serve your clients you build a lifelong bond that also makes you profit.
Now, we all know that getting extra profit is great in a business. But when should we upsell by not looking pushy and when it’s appropriate to your client? So, if you are looking for some new ways to upsell your clients, we have a few tricks that will help! All of these come from our years of experience in the beauty industry so take a look at what we have below and see if any would work for you as well!
You Can Upsell During the Consultation
This is a good opportunity to let them know what’s best for their preferred treatment. You can give them packages then add them with your retail products for maintenance. Pre Selling products will increase the longevity of their service.
Upsell While Performing the Treatment
Of course, you can start a friendly conversation with your clients while doing the service. With this, you can easily build rapport and earn their trust. Make sure to focus your conversation on their problems or plans related to the service. That way, you can provide them the right products or treatments without being too pushy.
Upsell at the Last Part – Payment
You can give them additional offers or discounts like loyalty benefits, referrals, etc. This is also the best time to sell them your retail products to help them maintain the good looks of their hair or any of the treatments they availed.
That being said, don’t forget that every time you upsell make sure to provide value to your clients. You have to make sure that this will benefit them as well.
I hope you found this post informative and that it will help to bring a little more strategy into your sales process. If you have any questions or would like us to elaborate on anything, please leave them in the comments below!